At DBTC Crypto, we strive to provide the best possible service to our users. Please read our Refund Policy carefully before making any transactions on our platform.

Eligibility for Refunds

• Refunds are only applicable in cases of erroneous or unauthorized transactions.
• Requests for refunds must be submitted within 7 days of the transaction date.
• Refunds are not available for completed and confirmed cryptocurrency transactions due to the irreversible nature of blockchain technology.

How to Request a Refund

• Contact our support team at support@dbtccrypto.com with your transaction details and reason for the refund request.
• Provide all necessary documentation and information to process your request.

Processing Refunds

• All refund requests are subject to review and approval by our compliance team.
• If approved, refunds will be processed within 14 business days to the original payment method, where possible.
• Transaction fees and network fees are non-refundable.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact us at support@dbtccrypto.com.

Effective Date: June 1, 2024